Leadership, management, and coaching are frequently requested courses by managers, supervisors, and companies. The following courses are geared towards any company with newly assigned managers or managers who have had no formal leadership and management training. Training courses are combined in varied formats to suit the needs of the company. Coaching, self-management, peak performance, and employee engagement are imperative for leaders and managers.
These courses are adaptable and can be used for individual one-on-one coaching.
LTC supports classroom, virtual, hybrid and other training delivery options. Learn more here.
Contact LTC at 207-415-3906 to get started!
The Manager – The Leader – The Coach
This course is designed for anyone currently in a leadership position, just promoted to a leadership position, or wanting to be more effective in their leadership role. The basic premise of this course is that “Managers manage things and leaders lead people.”. Course participants will discover how the size of a company typically determines their leadership role as a manager.
Generally speaking, the larger the company, the less a leadership role a manager has to play. Attendees will also learn that in a smaller company, the manager may have to be a leader, trainer, manager, and coach all rolled into one. Students will learn the differences between formal and informal leadership and earned versus assigned leadership and their effect on their company.
Attendees will be taught why and how to lead by example, even when they are not in a formal leadership position. Attendees will receive instruction on the concept of Situational Leadership and how to personalize their communication and approach depending on the type of person they are leading and coaching.
Attendees will learn that a strong leader promotes 1) effective decision-making, 2) deeper employee engagement, 3) extraordinary customer service, and ultimately 4) more self-fulfillment and self-empowerment. Attendees will be taught when to manage, when to lead, and when to coach their direct reports.
We will wrap this session up with training in how to handle Difficult Conversations like 1) employees coming in late for work, 2) the gossip and troublemaker, 3) bullying and abuse of power, 4) harassment and sexual harassment, 5) handling anger, 6) insubordination, 7) poor performance, 8) morale issues, and 9) firing someone.
Attendees will learn how to engage in Difficult Conversations with employees and how to provide effective Feedback using reflective questioning, paraphrasing, and spot coaching as needed.
Topics to Be Covered
- The Differences Between a Leader, Manager, and a Coach
- How To Be A Good Follower
- What is the Difference Between Formal versus Informal Leadership
- What is the Difference Between Earned Leadership and Assigned Leadership
- What Does Leadership Have to Do with Enhancing Employee Engagement
- How to Use Situational Leadership
- How to Perform Spot Coaching
- How to Handle, Counsel, and Document Difficult Conversations
LTC supports classroom, virtual, hybrid and other training delivery options. Learn more here.
Contact LTC at 207-415-3906 to get started!
Employee Engagement
A company’s most valuable resource is its people – that is if they are passionate about their job, fully engaged in their company’s mission and success, love what they do, and always try to go above and beyond what is expected of them. But what if they are not fully engaged? What if they are just putting in their time – but their hearts and minds are elsewhere? Worst still – what if they are spreading negativism about the company? Are they still a company’s most valuable resource? The answer is yes – with a specific purpose that drives the business, self-motivation, leadership, and passion that is effectively communicated – people continue to be a company’s most valuable resource.
This seminar is about employees becoming more engaged in the success of their company and enhancing their individual performance. Purpose and passion are intrinsically linked. Attendees will discover that their individual purpose combined with their company’s purpose should drive everything they do and every decision they make.
Course participants will discover that when they are fully engaged in their work and they have a deep connection with what they do, they will be more passionate about their job. If a company’s employees are fully engaged, it will enable that company to achieve a competitive edge over their competition.
Expert leadership and Collaborative Coaching from managers and supervisors are vital ingredients to developing enhanced employee engagement. Attendees will discover when to manage, when to lead, and when to coach their direct reports. Fully engaged employees create loyal customers, so the remainder of this course is about delivering Excellent Customer Service. Excellence in customer service requires that employees acquire a fundamental knowledge of Customer Service Theory and Concepts. Attendees will be taught about the relationship between enhanced employee engagement and providing extraordinary customer service.
Topics to Be Covered
- What Is Employee Engagement
- How To Determine If Your Employees Are Engaged or Disengaged
- What Does Leadership Have to Do with Enhancing Employee Engagement
- What Is Discretionary Effort
- How Does Self Leadership Enhance Employee Engagement
- Basic Rules of Communication
- How To Develop Excellent Customer Service
- What Constitutes Good Versus Bad Customer Service
- The Tasks Versus the Spirit of Customer Service
- Tangible Versus Interpersonal Customer Service
- The Power of Interpersonal Customer Service
- Internal Versus External Customer Service
- Your “Cycle of Service” – What Do Customers Experience When Doing Business with Your Company
LTC supports classroom, virtual, hybrid and other training delivery options. Learn more here.
Contact LTC at 207-415-3906 to get started!
Self-Management
What is Self-Management? The focus of this training is on how to uncover old unproductive work patterns and transform them into new, empowering routines using proven organizational skills, NLP (Neuro-Linguistic Programming), and time-management principles and techniques. In its simplest form, self-management means discovering how to use your mind more effectively to better manage your daily tasks and routines and enhance your performance.
Attendees will be taught time-management strategies, prioritization systems, time-efficiency procedures, and time-blocking techniques. These concepts and techniques will enable participants to recreate and enhance areas of their lives that negatively affect their daily activities and performance. One major goal of Planning and Time Management is to discover and consistently choose to “do the most productive thing possible at every given moment” of their workday.
Some of the additional self-management topics that will be covered are 1) managing your emotional state of mind on a day-to-day basis, 2) the effect that your patterns, routines, and programs have on your daily activities, 3) how to model excellence, 4) how mental triggers (anchors) positively and negatively affect your productivity, 5) why goal setting is imperative for effective time management, 6) the fact that your “subconscious” mind can’t take a joke and how that affects your performance, and 7) how to use questions to change your focus.
Topics to Be Covered
- What Is Mind Management
- How to Develop and Maintain a Positive Mental Attitude
- How to Determine the Most Effective Patterns – Routines – Programs
- Self-Talk and Self-Affirmations
- Goal-setting Theory and Application
- The Sub-Conscious Can’t Take a Joke!
- How to Use Questions to Change Your Focus
- How to Use Anchoring to Improve Productivity
- How to Model Successful Behavior
- What is State Management and How to Manage it
- There Is No Such Thing as Failure – Only Outcomes!
LTC supports classroom, virtual, hybrid and other training delivery options. Learn more here.
Contact LTC at 207-415-3906 to get started!
Peak Performance
This course is about developing Peak Performance. If you or your company have a specific purpose that drives the business, and you can enthusiastically communicate it to all personnel you will enhance your company’s performance. Your competition may be able to match your products or service, but they can’t compete against a company with a strong, specific purpose, combined with Peak Performance. Attendees will discover that their individual and company’s purpose should drive everything they do and every decision they make.
Competent Leadership and Performance Coaching from managers and supervisors are vital ingredients for developing Peak Performance. Energized leaders will ignite a fully engaged employee’s performance. Attendees will learn the major differences between being a manager, a leader, a trainer, and a performance coach. A lack of effective communication is one of the most pervasive problems facing American businesses today and a major cause of stress in the workplace.
Attendees will learn the Essential Rules of Communication, the importance of providing feedback, and how to communicate their purpose with passion and enthusiasm. It’s important to know how to handle different types of personalities in varied situations. The course will provide instruction on how to discern and handle four Working Personality Types. Fully engaged workers create “loyal” customers, so the final segment of this course is about delivering Extraordinary Customer Service. Attendees will receive training in customer service theory, application, and concepts. Seminar participants will learn several specific, major principles and concepts required to deliver extraordinary customer service.
Topics to Be Covered
- Are You Passionate about Your Job
- Specific vs General Types of Passion
- Leadership, Self-Leadership and Their Relationship to Purpose & Passion
- When to Manage – When to Lead – When to Coach
- Leading by Example, Even When You Are Not in a Leadership Position
- The Difference between Formal and Informal Leaders
- What Is Coaching and How to Self-Coach
Essential Communication Skills
- The Basic Rules of Communication
- One-Way Versus Two-Way Communication
- Aggressive-Submissive-Assertive Communication
- Transactional Analysis Parent-Child-Adult
- CUBES Model for Dealing with Conflict Resolution
Employee Engagement
- Employee Engagement and Its Relationship to Superior Customer Service
- Are You Actively Engaged in the Success of Your Company
- Leadership’s Part in Engaging Employees
Excellent Customer Service
- What is the Difference Between the Tasks vs the Spirit of Customer Service
- Tangible Versus Interpersonal Customer Service
- What is the Effect of Internal to External Customer Service
- What are Moments of Truth
- How to Determine Your Cycle of Service
LTC supports classroom, virtual, hybrid and other training delivery options. Learn more here.
Contact LTC at 207-415-3906 to get started!
Collaborative Coaching & Counseling
Collaborative Coaching involves both the coach and the trainee working collaboratively to discover ways to enhance the trainee’s performance. The main objective of this course is to enable attendees to become more effective managers, leaders, and coaches. Many people feel that they have been coaching all their lives when they’ve been training.
Training and coaching are quite different in nature. Training is accomplished when you teach and provide new knowledge to a trainee. While when coaching – objectives and solutions are obtained from the person being coached through effective questioning. Managers will learn how to obtain the optimum performance from their people – which implies that everyone has hidden potential within themselves.
For collaborative coaching to work, attendees must think of people in terms of their potential not their current performance. For some managers and supervisors this requires a paradigm shift in thinking. Participants will learn an 8 Step Collaborative Coaching Model that can be used to 1) build employee’s self-awareness, 2) increase their self-image, 3) enhance their attitudes, 4) create new behaviors, 5) build on weaknesses, and 6) coach them to become more self-empowered.
Seminar participants will learn how to help trainees determine the goals they need to attain and develop a plan of action to achieve those goals. Attendees will also learn when it’s appropriate to spot coach, when a deeper level of Collaborative Coaching is required, or when counseling may be more appropriate. They will also receive instruction in documenting their coaching and counseling sessions.
Topics to Be Covered
- How to Coach Collaboratively
- Attributes of an Effective Collaborative Coach
- Essential Elements of a Successful Collaborative Coaching Session
- Key Points of a Successful Coaching Session
- Areas Where Collaborative Coaching Can Improve Performance
- The Eight Step Collaborative Coaching Model
LTC supports classroom, virtual, hybrid and other training delivery options. Learn more here.
Contact LTC at 207-415-3906 to get started!